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장바구니

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Returns&Exchange

If you are unhappy with your purchase, we are available to help.

 

How To Apply Return/Exchange


1. Please reach out to us on service@mah-official.com to initiate your return or exchange.

2. If you are not satisfied with your purchase, you can return it within 30 days from the purchase date in original, unused condition for a refund (shipping charges excluded) or an exchange.

3. Kindly note that if the return is due to the buyer's responsibilities (such as don't like/want, color doesn't match/ordering wrong products/sizes etc.), not a quality problem, buyer is responsible for return shipping cost and any related expenses.

 

Returnable Items

1. All merchandise must be returned unused, unwashed and be accompanied by the original hang tags. The condition of the returned item is left at the discretion of MaH.

2. MaH is not responsible for products that are ruined, torn or damaged as a result of improper washing. 

This return policy only applies to purchases from our online store. If you are looking to return a MaH product purchased from another retailer, please contact the retailer directly.

 

Warranty

We stand behind the quality of our bags to a last over extended periods of use, but inevitably everything does eventually wear out. We guarantee that in the lifetime of the product, every MaH item is free of material and manufacturing defects.

This warranty applies to all MaH branded equipment only (e.g., packs, bags, pouches, totes, cases). The warranty does not apply to tee shirts, beanies, hats, pins, patches, face masks, facial coverings, or related accessories. Please carefully review the exclusions to confirm whether your product is covered. If your product covered by this warranty fails due to a manufacturing defect, we will repair it without charge, or replace it, at our discretion. Only unaltered and unmodified items and original workmanship are covered. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.

This warranty beginning on the date of purchase from an authorized MAH retailer. The warranty will immediately become void if the product is purchased from an unauthorized retailer.

*The right of interpretation belongs to MaH Official.